Returns

 Refund & Return Policy

If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us via sarah@bunnysmoggysdoggys.co.uk or call us on 01257 261668, quoting your order number, and a description of goods, fault and pictures of product and batch numbers.

We will do our best to deal with your problem efficiently.

We are not able to offer refunds on goods bought in person from our shop or any other outlet which are being returned for example because they are no longer required or you have changed your mind. All goods must be in original packaging, unopened with tags.

This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.

Please note that we are unable to accept returns on frozen, raw and perishable goods as these are exempt from the right to cancel.