Terms & Conditions

 Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered. Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent. Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice. Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion. Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

2. Product Availability

2.1 Goods on this website are subject to availability, and our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If for any reason we can’t deliver the goods you have offered to purchase, we will let you know as quickly as we can and give you a full refund or offer an alternative product.

3. Product Descriptions & Pricing

3.1 We make all reasonable efforts to ensure that all descriptions, ingredients, weight and graphical representations of Food Products available from Us correspond to the actual Products that you will receive.

Please note, however, the following:

A. Images of Food Products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays, lighting conditions, and the fact that foodstuffs will naturally vary in appearance.

B. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Food Products may vary or have recently been changed by the supplier.

C. Due to the nature of the frozen and dried products sold through our site, there may be up to a small % variance in the size/weight/volume between the actual Food Products and the description.

D. There may be occasions where a manufacturer has changed their recipe, and this has not yet been reflected in the information on our product pages. In addition, some product descriptions may have been supplied by a third-party. Please always refer to the product packaging upon receipt of your order for the fullest and most up to date copy of the product’s ingredients.

3.2 Please note that the above does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct Food Products.

Please refer to Section 10 regarding faulty, not as described, or incorrect items.

3.3 The prices quoted on this website apply only to products sold through this website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable.

3.4 If we discover an error in the pricing on our website, we are not obliged to accept your offer to purchase and may contact you to agree a change or cancellation in your order.

3.5 Delivery charges are not included in the price of any products displayed on Our Site. Delivery options and related charges will be presented to you as part of the order process.

4. Online Orders & Acceptance Of Your Order

4.1 When you submit an order to us on the website, you will receive an email from us acknowledging your order (“Acknowledgement Email”). You should check this email for accuracy and let us know immediately if you believe there is an error in your order. Please note that the Acknowledgement Email does not mean that your order has been accepted.

4.2 Make sure you, the customer, enters the correct delivery address at the checkout, including the first line, town and postcode are correct. If the information was entered incorrectly at the checkout this will affect delivery.

5. Click-and-Collect Service

5.1 Click-and-collect orders from PR6 0RD must be collected within 5 days of receiving email confirmation that your order is ready to collect, otherwise your items will be refunded

6. Deliveries & Changes To Your Order

6.1 For our local delivery service, orders can only be added to if our vans haven’t reached the maximum weight limit.

Please notify us by phone on 01257 261668 before 4pm (3pm Wednesdays) 6.2 It's the customers responsibility to enter the correct delivery information. This can be checked again before processing the order. Amendments MUST be notified immediately.

Email sarah@bunnysmoggysdoggys.co.uk with the order number and the correct delivery address.

Once the order has been dispatched, we cannot change the delivery address. Entering the incorrect delivery address, means you will take full liability for all losses, damages and parcels that are destroyed.

7. Delivery FAQS

7.1 How will my delivery arrive? All deliveries made by the us are in our own vehicles. Deliveries are made after we close the shop, allowing people to be home from work to receive their orders. For postal deliveries we use Royal Mail .

7.2 What if I’m not home? If you are not in, we will leave in a safe place of your choice, sometimes this is not always possible. Please advise us if you will require a different delivery time so we can arrange. Please note that ownership of ordered goods will pass to you once we have delivered the order to you (either to you or by leaving it in a safe place or with a neighbour as advised by you).

7.3 How late can I place my order? Orders must be placed by 1PM the day you require a delivery We do have weight limits on our vans. Once the vans are full, we reserve the right to cut orders off.

7.4 What days do you deliver? We deliver Monday to Fridays locally

7.5 What time will my delivery come? We deliver after we close the shop so generally between 5&6, if you require a daytime delivery this can be arranged in advance,

7.6 My order is wrong, what do I do? Please check your delivery against your order sheet at time of arrival. In the rare occasion we have had to substitute something, it will be written on your delivery sheet. If you are missing items from your order, then you must notify us within 24 hours via email sarah@bunnysmoggysdoggys.co.uk

8. Refund & Return Policy If you have any problems with your order or any of the items are unsatisfactory, please get in touch with us via sarah@bunnysmoggysdoggys.co.uk, quoting your order number, and a description of goods, fault and pictures of product and batch numbers. We will do our best to deal with your problem efficiently.

8.1 Please note that we are unable to accept returns on frozen, raw and perishable goods as these are exempt from the right to cancel.

8.2 FOR ONLINE PURCHASES

8.2.1 Refunds are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense.

8.2.2 It is your responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value. 8.2.3 All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract. 8.2.4 This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.

8.3 PURCHASES MADE IN PERSON

8.3.1 We are not able to offer refunds on goods bought in person from our shop or any other outlet which are being returned for example because they are no longer required or you have changed your mind.

8.3.2 This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.

Faulty Goods (purchased online or in-store)

9.1 If there is a problem with the goods you have purchased, please notify us by email or in writing providing details of the problem within 30 days of purchase. It is helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

9.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received by us and checked.

9.3 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

9.4 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

9.5 If an item is no longer available, we will contact you to offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.

9.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us

10. Your Account

10.1 You are responsible for (1) maintaining the confidentiality of your account password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password and should inform us immediately if you believe your account has been compromised.

10.2 You must ensure that the details provided by you on registration at the website or at any time are correct and complete. We cannot be held responsible for issues with orders and deliveries that occur as a result of incorrect details that you have not updated on your account

10.3 Use of the website and sales is restricted to those aged 18 and over. By using the website and an account you agree you are aged 18 or over.

11. Website Updates & Changes

11.1 Access to our site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period. . Law and jurisdiction These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.